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Returns & Refunds

Hello. Need answers about our Cancelation ,returns and refunds policy? You're in the right place.

 

Can I change my order?

Once you've placed an order, you can't change it, but you can amend your contact and delivery details – just go to the order page.

Can I cancel  my order?

Yes, as long as the item's not been dispatched. Just CONTACT US and we'll cancel it and give you a full refund. It's as easy as that. Cancellations made after we've sent your item(s) will need to be made at the time of delivery – just refuse the delivery, or contact us within 14 days from the delivery date.

What if I don't like what I ordered?

Help us to keep or price lower , please try to review order before placing. Our photos and picture are original from product to give your view how it looks.

However ,if you’re looking to return  your order for whatever reason, we're here to help! Just Contact us within 14 days of receiving your order, and we'll let you know how to return it, or arrange for a collection. Once it gets back to us, we'll refund you (including your initial delivery charge, but minus any return or collection costs) after review by our team. 

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use
  • HomeDecoratio.com holds the right to refuse the cancelation/refund if it doesn't meet our cancelation/refund policy. 

What if the item's damaged when it arrives, or I was sent the wrong item?

It's important that you inspect your order on delivery, because we'll ask you to sign a form confirming that it's in good condition. If you're not happy, let our delivery partner know, or note this on the form and Contact us. 

Our quality team checks your order sure it's up to the very best standards before we send it to you. But if we've missed something or sent you the wrong thing, just let us know within 14 days. It really helps if you send us a few photos of the damage or any other issues. Our team will assess your complaint and let you know how to return the item, or arrange for a collection. We'll either give you a full refund, arrange return process. 


How much do returns cost?

If you need to return an item if we have sent you wrong item, we won't charge you for the return/collection. But if you're returning an item because you've changed your mind, you'll need to pay the collection fee.

If you return your whole order, we'll give you a full refund, including what you paid for delivery, minus the returns or collection fee.

If you only return some of your order, we'll refund for those items and their delivery, minus the returns or collection fee.

collection fee depends on deliver address - So just Contact us within 14 days of receiving your order, and we'll let you know about return policy with Collection fee. 

How long will my refund take?

It depends on your payment methods. For security reasons, we can only make refunds to the original payment method*  you used to place your order.

Once we receive your calculation/Return request we wills end you the detail on refund time. 

** Terms vary between bank and card companies. Customers can see their refund policy on the T&Cs they have with their banks.